Clear information about bookings, cancellations, participant changes and what to expect on tour.
1.1 The Operator accepts the booking on the understanding that a deposit or full payment has been made and held by either the Operator or an authorised Travel Agent on behalf of the Operator.
1.2 On confirmation of your booking, subject to availability, the Operator will reserve your place on the selected Tour. A contract is only made upon confirmation of your booking by email.
1.3 You will receive an e-ticket by email. There is no requirement to print it.
1.4 The booking must be paid in full using an approved payment method unless otherwise agreed.
1.5 The person making the booking is responsible for ensuring all participants agree to these Terms.
1.6 All sales are final and non-refundable except under the conditions stated in Clause 2.
2.1 It is your responsibility to arrive on time at the meeting point.
2.2 After 15 minutes without communication, the Tour is deemed cancelled by you with no refund.
2.3 The Operator is not liable for Tours returning later than the specified time.
2.4 Cancellations and refunds apply only to Tours booked directly through Fit City Tours; third-party bookings follow that party's policy.
2.5 Cancellation Policy: Guests may cancel up to 24 hours prior for a full refund; within 24 hours is non-refundable.
2.6 Rescheduling and participant changes are free up to 24 hours prior, subject to availability.
2.7 Deposits are non-refundable if you cancel or fail to pay by the due date.
2.8 Private, personalised and corporate Tours may have different cancellation terms, confirmed before booking.
2.9 Changing to a lesser-value Tour gives no refund of the difference; greater value is invoiced.
2.10 Where covered by travel insurance, you may be able to claim under that policy.
3.1 Tours involve physical activity, primarily walking or running; by booking you confirm you are medically fit.
3.2 Tours are generally beginner-accessible but difficulty may be experienced differently by each participant.
3.3 Children under 18 are welcome but must be accompanied by an adult unless otherwise stated.
3.4 Guests with disabilities are welcome; contact the Operator ahead so reasonable adjustments can be discussed.
3.5 You agree to comply with local laws where the Tour is conducted.
3.6 The Operator may photograph or film participants for marketing purposes.
3.7 The Operator may use feedback for marketing, and you agree to follow reasonable staff directions.
3.8 The Operator does not tolerate abuse, harassment or discrimination.
3.9 You are responsible for your own belongings.
4.1 Activities purchased through the Operator but delivered by another local operator may also be subject to that local operator's Terms and Conditions.
5.1 Although the Operator holds business insurance, travel insurance is not included with any Tour.
5.2 The Operator recommends you hold suitable travel or health insurance and ambulance cover; you are responsible for any medical costs incurred.
5.3 The Operator is not responsible for losses resulting from your failure to hold suitable insurance, except where liability cannot lawfully be excluded.
6.1 The Operator may alter a Tour or booking for operational, logistical, staffing, health and safety or other reasonable reasons. Where practicable, notice of material changes will be provided.
7.1 Tours generally operate as scheduled, subject to safety and weather conditions.
7.1.1 Thunderstorms or lightning may postpone departure by up to 30 minutes; if unsafe conditions persist the Tour may be cancelled and guests offered a reschedule or refund.
7.1.2 Flooding may cause a Tour to be rerouted, altered, postponed or cancelled.
7.1.3 In extreme fire danger or high temperatures, Tours operate only where safe; cancelled Tours may be rescheduled or refunded.
7.2 Where a Tour is rescheduled or cancelled, the Operator will contact you as soon as reasonably practicable with the available options.
8.1 Participants must not smoke, take illegal drugs or consume alcohol during a Tour unless alcohol is part of the advertised experience and served at a licensed venue. Participants must not commence a Tour while affected by drugs or alcohol. No refund will be given for a breach of this clause.
9.1 Disputes should be directed to disputes@fitcitytours.com.au.
9.2 If a dispute cannot be resolved directly with the Operator, you may contact Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC) for further guidance.
10.1 The contracting party is the operator identified on the booking confirmation and the guests included in the booking. Unless otherwise stated, the operator is Fit City Tours.
11.1 The Operator will not be liable for any failure to perform, or delay in performing, its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to pandemic or epidemic, government-mandated restrictions or closures, natural disaster, civil unrest, industrial action, or the unavailability of a guide due to illness or injury.
11.2 Where a Tour is cancelled by the Operator due to a Force Majeure event, the Operator will offer you the choice of a rescheduled Tour or a full refund.
11.3 The Operator will notify you as soon as reasonably practicable of any Force Majeure event affecting your Tour.
12.1 Some Tours, including Private Group, Personalised and Corporate Group Tours, require a minimum number of guests to proceed. Where applicable, the minimum number will be stated on the Tour listing or confirmed at time of booking.
12.2 Where the minimum number of guests is not reached, the Operator reserves the right to cancel the Tour. In this instance, you will be offered a full refund or the option to reschedule.
12.3 The Operator will notify you of a cancellation under this Clause as soon as reasonably practicable, and no later than 24 hours prior to the scheduled Tour departure where possible.
13.1 These Terms and Conditions are governed by the laws of Victoria, Australia.
13.2 You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, in respect of any dispute arising from these Terms and Conditions or your Tour booking.
Fit City Tours acknowledges the Traditional Custodians of the lands on which we operate across Australia, and Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of this country. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We recognise their continuing connection to land, sea and community, and that this always was and always will be Aboriginal and Torres Strait Islander land.