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Privacy Policy

How we collect, use and protect your personal information.

This Privacy Policy sets out how Fit City Tours ("we", "us", "our") collects, uses, discloses and protects personal information in connection with fitcitytours.com.au and our tour bookings. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Your Personal Information

We collect personal information when you book a tour, contact us, sign up to our newsletter, or otherwise interact with our website. This may include your name, email address, phone number, and payment details where relevant. This information may be collected through our tour booking system (PeekPro), contact and enquiry forms (Jotform), email newsletter sign-ups (MailerLite), and direct correspondence with our team.

Cookies and Tracking

Our website uses cookies and similar tracking technologies, including Meta Pixel, to understand how visitors use our site and to deliver relevant advertising. You can control or disable cookies through your browser settings, though this may affect some site functionality.

Sharing of Your Personal Information

We may share your information with trusted third-party service providers who help us operate our business, including booking platforms, email marketing providers, and form processing services. These providers are only given the information necessary to perform their service, and we take reasonable steps to ensure they handle your information securely. Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

Use of Your Personal Information

We use your personal information to process bookings, respond to enquiries, send marketing communications (where you've opted in), and improve our website and services. We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (including tax and business record-keeping obligations).

Accessing and Correcting Your Personal Information

You have a right to access and request correction of your personal information, subject to exceptions allowed by law. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: privacy@fitcitytours.com.au

Fit City Tours acknowledges the Traditional Custodians of the lands on which we operate across Australia, and Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of this country. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We recognise their continuing connection to land, sea and community, and that this always was and always will be Aboriginal and Torres Strait Islander land.